Frequently asked questions
How do I open an account?
You can open an account accessing our page online, or contacting our team via email (firstname.lastname@example.org).
Is Facilita Pay safe?
If you need any other information about our fiduciary administrators or legal questions, please send an email to email@example.com
Can I FacilitaPay to process payments from other countries besides Brazil?
FacilitaPay accept local payments in more than 70 countries. Our payment stack access all the payment methods available in Brazil, so for this country we have a more complete solution.
Is FacilitaPay owned by a bank?
FacilitaPay is a private company and with a very close relationship with major banks in Brazil.
Who holds the funds of FacilitaPay clients?
We have 5 fiduciary administrators, that are major banks in Brazil that holds and manage the funds kept in our treasury, providing security for all the funds and payments processed by our financial services.
Is FacilitaPay compliant with Brazilian Central Bank?
Yes, we follow all the obligations required by Brazilian Central Bank as a payment institution, and all the payments processed with us are registered at the regulator.
For questions about it, please contact our legal team at firstname.lastname@example.org